Policies and
booking standards.

Payment at Invoice

Full payment is due upon receipt of invoice. The booking is confirmed once payment clears. No deposit is required for any service, except weddings booked more than 6 months before the event date, which require a 60% deposit at booking to secure the date.

Payment Method

For any event booked more than 15 calendar days in advance, payment must be made by ACH bank transfer at the time of invoice. No exceptions. For events booked within 15 calendar days, payment methods are confirmed at the time of invoice. Reach out to 4 TWISTS directly with any questions about payment options.

Payment Failure

If payment fails or does not clear for any reason, a $150 production disruption fee applies to cover administrative time and paused production. The event date is released and all production is paused until payment is resolved. Resolution requires payment by ACH bank transfer.

Rush Catering Fee

Catering events booked within 7 calendar days of the event date are subject to a $150 rush catering fee in addition to standard pricing.

Tax-Exempt Orders

Tax-exempt organizations should upload their tax-exempt certificate before payment so it can be reviewed with the order.

Event Catering

Cancellations 15 or more calendar days before the event receive a 50% refund. Cancellations fewer than 15 calendar days before the event receive no refund. All cancellation requests must be submitted in writing.

Guaranteed Guest Count

Final guest count locks 15 calendar days before the event. After this date, guest count may increase but not decrease. Billing is based on the greater of the guaranteed count or actual attendance.

Savor Boxes and 4 TWISTS Sweets

Cancellations made more than 48 hours before the scheduled pickup or delivery time receive a full refund. Cancellations made within 48 hours receive a 50% refund. Minimum order quantities and notice requirements apply; see Service Standards below.

Force Majeure

Neither party is responsible for failure to perform due to circumstances beyond reasonable control, including severe weather, natural disaster, venue closure, government restriction, or other events that could not reasonably be foreseen or avoided. If an event cannot proceed due to such circumstances, 4 TWISTS and the client will work together in good faith to reschedule where possible. If rescheduling is not possible, refund terms will be handled case by case based on costs already incurred.

4 TWISTS Cancellation

In the rare event 4 TWISTS is unable to fulfill a confirmed booking due to circumstances beyond reasonable control, the client will receive a full refund.

Drop-Off and Full Service Catering

Event Catering is available as Drop-Off or Full Service. Drop-Off includes delivery, food display setup, and departure before the event begins. Full Service includes on-site 4 TWISTS staff who set up and manage the buffet throughout the event, handle refills and replenishment, and complete breakdown and clean-up of the food station at the conclusion of service. Service style is selected at booking and reflected in the final proposal.

Custom Menus and the Menu Collective

4 TWISTS builds a custom menu for every event based on client preferences. For clients who prefer a curated, ready-to-choose selection, the 4 TWISTS Menu Collective is also available.

Booking Method

Event Catering and Savor Boxes require an inquiry submitted through the Book Your Service page. 4 TWISTS Sweets can be ordered directly online from the Sweets page.

Savor Boxes

Savor Boxes require a 10-box minimum per box type, with mixed types accepted. Orders require 24 to 48 hours notice and are made fresh to order.

4 TWISTS Sweets

4 TWISTS Sweets are made-to-order signature sweet potato pies, available as a full 9-inch pie or mini 4-inch pies. Sweets orders are pickup only at this time. Mini pies require a minimum order of 5. Orders require 24 to 48 hours notice.

Service Area

4 TWISTS serves Metro Atlanta and surrounding suburbs. Service area eligibility is confirmed at the time of inquiry.

Response Time

4 TWISTS reviews every inquiry personally. Responses are sent within 48 hours.

Outside of Listed Services

4 TWISTS currently offers Event Catering, Savor Boxes, and 4 TWISTS Sweets. For inquiries outside of these services, reach out through the Contact page and 4 TWISTS will advise accordingly.