4 TWISTS Atlanta
Policies and
booking standards.
Clear guidelines designed to support a smooth and professional experience for every client. Review before booking.
Payment Policy
Payment at Invoice
Full payment is due upon receipt of invoice. The booking is confirmed once payment clears. No deposit required for any service, except weddings booked more than 6 months prior to the event date, which require a 60% deposit at booking to secure the date.
Payment Method Requirement
For any event booked more than 15 calendar days in advance, payment must be made via ACH bank transfer at time of invoice. No exceptions.
Accepted Payment Methods
For events booked within 15 calendar days, payment methods are confirmed at the time of invoice. For events booked further in advance, ACH bank transfer is required. Reach out to 4 TWISTS directly with any questions about payment options.
Payment Failure
If payment fails or does not clear for any reason, a $150 production disruption fee applies to cover administrative time and paused production. The event date is released and all production is paused until payment is resolved. Resolution requires payment via ACH bank transfer.
Rush Catering Fee
Catering events booked within 7 calendar days of the event date are subject to a $150 rush catering fee in addition to standard pricing.
Cancellation Policy
Event Catering
Cancellations 15 or more calendar days before the event receive a 50% refund. Cancellations made fewer than 15 calendar days before the event receive no refund. All cancellation requests must be submitted in writing.
Guaranteed Minimum Guest Count
Final guest count locks 15 calendar days before the event. After this date, guest count may increase but not decrease. Billing is based on the greater of the guaranteed count or actual attendance.
Force Majeure
Neither party is responsible for failure to perform due to circumstances beyond reasonable control, including severe weather, natural disaster, venue closure, government restriction, or other events that could not reasonably be foreseen or avoided. If an event cannot proceed due to such circumstances, 4 TWISTS and the client will work together in good faith to reschedule where possible. If rescheduling is not possible, refund terms will be handled case-by-case based on costs already incurred.
4 TWISTS Cancellation
In the rare event 4 TWISTS is unable to fulfill a confirmed booking due to circumstances beyond reasonable control, the client will receive a full refund.
Bereavement and Repast Catering
Cancellations 15 or more calendar days before the service date receive a 50% refund. Cancellations fewer than 15 calendar days before receive no refund. 4 TWISTS understands bereavement timelines move fast. Reach out directly and 4 TWISTS will respond same day.
Meal Prep Package
Cancellations submitted before the menu build begins receive a full refund. Once the menu is confirmed and production begins, cancellations receive a 50% refund. Reach out as early as possible if plans change.
Savor Boxes and 4 TWISTS Sweets
Cancellations made more than 48 hours before the scheduled pickup or delivery receive a full refund. Cancellations made within 48 hours receive a 50% refund. Minimum order quantities and notice requirements apply; see Service Standards below.
Service Standards
Drop-Off and Full Service Catering
4 TWISTS offers both Drop-Off and Full Service catering for Event Catering. Drop-Off includes delivery, food display setup, and departure before the event begins. Full Service includes on-site 4 TWISTS staff who set up and manage the buffet throughout the event, handle refills and replenishment, and complete breakdown and clean-up of the food station at the conclusion of service. Service style is selected at booking and reflected in the final proposal. Bereavement and Repast Catering remains drop-off only.
Custom Menus and the 4 TWISTS Menu Collective
4 TWISTS builds a custom menu for every event based on client preferences. For clients who prefer a curated, ready-to-choose selection, the 4 TWISTS Menu Collective is also available.
Booking Method
Event Catering, Bereavement and Repast Catering, and Savor Boxes require an inquiry submitted through the Book Your Service page. The Weekly Meal Prep Package and 4 TWISTS Sweets can be ordered directly online.
Savor Boxes
Savor Boxes require a 10-box minimum per box type, with mixed types accepted. Orders require 24 to 48 hours notice and are made fresh to order.
4 TWISTS Sweets
4 TWISTS Sweets are made-to-order signature sweet potato pies, available as a full 9-inch pie or mini 4-inch pies, for pickup or delivery across Atlanta. Mini pies require a minimum order of 5. Orders require 24 to 48 hours notice, the same as Savor Boxes.
Tier Commitment
For catering services, the tier is selected at booking and locked once the invoice is paid. Tiers cannot be reduced after payment is received. The Meal Prep Package is a single flat rate with no tiers.
Service Area
4 TWISTS serves Metro Atlanta and surrounding suburbs. Service area eligibility is confirmed at the time of inquiry.
Response Time
4 TWISTS reviews every inquiry personally. Responses are sent within 48 hours. Bereavement inquiries are prioritized same day.
Outside of Listed Services
4 TWISTS currently offers Event Catering, Bereavement and Repast Catering, a Weekly Meal Prep Package, Savor Boxes, and 4 TWISTS Sweets. For inquiries outside of these services, reach out directly through the Contact page and 4 TWISTS will advise accordingly.
Ready to
book a service?
4 TWISTS reviews every inquiry personally and responds within 48 hours.
Privacy Policy
What We Collect
When you submit an inquiry, place an order, or contact 4 TWISTS, we may collect your name, email address, phone number, delivery or pickup address, and any dietary or allergen information you provide.
Why We Collect It
This information is used to process bookings and orders, communicate with you about your event or order, arrange delivery or pickup, and process payment.
Payment Processing
Payments are processed securely through Square and, for events requiring ACH bank transfer, through our banking partner. 4 TWISTS does not store your full payment card or bank account details.
Cookies and Analytics
This site uses Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymized data such as pages visited and general location. You can accept, manage, or decline non-essential cookies using the cookie banner on this site.
Third Parties
We do not sell your personal information. Information is shared only with the service providers necessary to fulfill your order or booking, such as Square for payment processing and Google Analytics for site performance.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by reaching out through the Contact page.