Policies

Effective Date: 06/22/2022

At 4 Twists, we believe in clear, honest, and accessible pricing. Every order is crafted with care, intention, and premium ingredients — and our pricing structure reflects the labor, preparation, and coordination that go into delivering a soulful, elevated experience.

Service Style Pricing

4TWISTS Catering offers two service styles, each with its own pricing structure based on the level of labor, setup, and on‑site support required.

Drop‑Off Service

Drop‑off includes delivery and light setup only. A service charge is applied based on order size to cover production labor, packaging, transport, and basic setup. No on‑site staffing is included.

Full Service

Full service includes on‑site setup, buffet arrangement, staffing, replenishment, and breakdown. Service charges for full service follow a separate structure that reflects the additional labor and event support required. Staffing fees and equipment needs may also apply depending on the event.

Service Charge

A standard service charge is applied to all orders. This charge supports labor, packaging, coordination, and the level of service required for your event or meal order. The final amount is based on your guest count and will be clearly shown on your invoice.

Service Charge

A standard service charge is applied to all orders. This charge supports labor, packaging, coordination, and the level of service required for your event or meal order. The final amount is based on your guest count and will be clearly shown on your invoice.

Drop‑Off Service Charge by Guest Count

• 0–15 guests: 15%

• 16–35 guests: 18%

• 36–75 guests: 20%

• 76–150 guests: 22%

• 150+ guests: 25%

Full Service Charge by Guest Count

• 0–35 guests: 28%

• 36–75 guests: 30%

• 76–150 guests: 32%

• 150+ guests: 35%

Order Minimums

Order minimums vary by menu category and may adjust during peak seasons or holidays. Any minimums will be communicated clearly at the time of booking.

Delivery & Setup

Delivery fees reflect mileage, order size, and setup requirements. Delivery and setup are separate from the service charge and will be listed individually on your invoice.

Custom Requests

We’re happy to accommodate custom menus, dietary needs, and special event requests. Custom pricing will be provided after a brief consultation to ensure accuracy and alignment with your vision.

Payment Terms

A deposit may be required for large or custom orders. Full payment details will be included on your invoice, along with your service charge and delivery fees.

Transparency Promise

We value clarity and trust. You will always receive a detailed invoice outlining every charge — no surprises, no hidden fees, just soulful food and exceptional service.

Ordering & Freshness Policy

4TWISTS prepares every order fresh, specifically for you. We do not keep any items pre‑made or stored. Ingredients are sourced and prepared after your order is placed to ensure the highest quality, freshness, and flavor in every dish.

Because each order is made to order, items are not available on demand. All orders must be placed at least two full days in advance. This lead time allows us to source ingredients, prepare your items properly, and maintain the standard of excellence our customers expect.

Once your order is submitted, it enters our preparation schedule based on the next available fulfillment day. Delivery timelines, pickup windows, and preparation schedules may vary depending on item type and volume.

How does ordering work?

4TWISTS prepares every order fresh, specifically for you. We do not keep items pre‑made or stored. Ingredients are sourced and prepared after your order is placed, which means items are not available on demand.

To maintain quality and freshness, all orders must be placed at least two full days in advance. Once your order is submitted, it enters our preparation schedule so we can source ingredients, prepare your items properly, and coordinate delivery.

Why do I need to order in advance?

Every order from 4TWISTS is prepared fresh just for you. We do not keep any items pre‑made or stored. Ingredients are purchased and prepared specifically for each order to ensure the highest quality, freshness, and flavor. Because of this process, items are not available on demand and must be ordered in advance.

Catering Pans & Packages Policy

All catering pans and packages from 4TWISTS are prepared fresh and made to order. We do not keep pans, proteins, sides, or desserts pre‑made or stored. Ingredients are purchased specifically for each event to ensure quality, consistency, and freshness.

Catering pans and packages require a minimum of two full days’ notice, and may require additional lead time during peak seasons or for larger orders. Same‑day or next‑day catering is not available.

All catering orders are fulfilled through drop‑off delivery only, unless otherwise approved for full‑service events. Delivery windows are assigned based on route planning and event timing.

Meal Prep Ordering Policy

4TWISTS meal prep is made fresh to order. We do not keep any meals pre‑made, frozen, or stored. Ingredients are sourced and prepared specifically for each order to ensure the highest quality, freshness, and flavor.

Because of this process, meal prep is not available on demand. All meal prep orders must be placed at least two full days in advance. This lead time allows us to source ingredients, prepare your meals properly, and maintain the standard of excellence our customers expect.

Orders placed today will be fulfilled on the next available preparation day.

Refund & Cancellation Policy for 4Twists LLC

Effective Date: 06/22/2022

Catering Cancellation Policy

• 30 business days before event: Refund minus 25% of deposit.

• 15 business days before event: Partial refund; 50% of deposit retained.

• 7 business days before event: No refund of deposit.

• Less than 7 business days: No refund of deposit or service fees.

Pie Orders

• 10‑minute pickup grace period. After 10 minutes, orders are cancelled and non‑refundable.

• Cancellations must be submitted 72 hours before pickup or delivery.

• 50% partial credit if cancelled 72 hours in advance.

• No refunds or credits for same‑day cancellations or missed pickups.

Meal Prep Orders

• Cancellations must be submitted 72 hours before delivery or pickup.

• 50% partial credit if cancelled 72 hours in advance.

• No refunds or credits for same‑day cancellations or missed deliveries.

Charcuterie & Grazing Boards

• Cancellations must be submitted 72 hours in advance.

• 50% partial credit if cancelled 72 hours in advance.

• No refunds for same‑day cancellations.

Marketplace Orders

All marketplace items (pies, boards, seasonal items) are non‑refundable once preparation begins.

No‑Show Policy

If the client is unavailable during the scheduled pickup or delivery window, no refunds or credits will be issued.

Delivery Policy for 4Twists LLC

Effective Date: 06/22/2022

Delivery Areas

We deliver to Atlanta, South Fulton, and Metro Atlanta. Additional fees may apply outside these areas.

Delivery Windows

• Meal Prep: Based on indicated selection on ordering form

• Catering: Based on indicated selection on ordering form

• Marketplace: Based on indicated selection on ordering form

Delivery Requirements

Clients must provide accurate addresses, gate codes, and contact information. If we cannot access the location, the order may be left at a safe spot at the client’s expense.

Food Handling

Once delivered, the client assumes responsibility for proper storage, handling, and reheating.

Missed Deliveries

No refunds or credits will be issued for missed deliveries.

Weather & Safety

Deliveries may be delayed or rescheduled due to severe weather or unsafe conditions.

Effective Date: 06/22/2022

Fee: Calculated at Georgia state mileage rate ($0.70 per mile)

Travel is billed at the official Georgia mileage reimbursement rate of $0.70 per mile (round‑trip).

This covers mileage, fuel, and staff time for events outside Atlanta.

Overnight accommodations may apply for late‑night or multi‑day events.

Privacy Policy for 4Twists LLC

Effective Date: 06/22/2022

4Twists LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, submit forms, or use our catering, meal prep, or marketplace services.

Information We Collect

• Personal Information: Name, email, phone number, billing address, delivery address, dietary preferences, event details.

• Payment Information: Processed securely through third‑party providers; we do not store full card details.

• Technical Data: IP address, browser type, device information, cookies.

• Communications: Messages submitted through forms or email.

How We Use Your Information

• Process orders, bookings, and inquiries.

• Deliver catering, meal prep, and marketplace services.

• Communicate updates, confirmations, and promotions.

• Improve our website and customer experience.

• Comply with legal obligations.

Sharing of Information

We do not sell or rent your information. We may share data with:

• Payment processors

• Delivery partners

• Event staff

• Legal authorities when required

Data Security

We use reasonable measures to protect your information, but no system is 100% secure.

Your Rights

You may request access, correction, or deletion of your information.

Contact: savoreatenjoy@4twists.org

Children’s Privacy

We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this policy periodically. Updates will be posted with a new effective date.

Effective Date: 06/22/2022

We ensure the catering area is left tidy and cared for. Please note that cleaning beyond the catering space is the responsibility of the client or venue.

Terms & Conditions for 4Twists LLC

Effective Date: 06/22/2022

Booking & Deposits

• Custom & wedding catering: 60% non‑refundable deposit required. Final payment due 7 days before event.

• All other services (drop‑off, pick‑up, corporate, meal prep, pies, charcuterie, bereavement): Paid in full upon invoice.

Guest Count & Menu Changes

Final guest count and menu selections are due 15 days before the event. Late changes may not be accommodated.

Substitutions

Ingredient availability may require substitutions of equal or greater value.

Service & Setup

Client must provide access to the venue. Additional fees may apply for staffing, rentals, or extended service hours.

Liability

4Twists LLC is not liable for illness or damages resulting from improper handling of food after delivery or service.

Allergies

Clients must disclose allergies in advance. We cannot guarantee an allergen‑free environment.

Force Majeure

We are not responsible for delays or cancellations due to events beyond our control.

Governing Law

These Terms are governed by the laws of the State of Georgia.

Acceptance

By booking with 4Twists LLC, you agree to these Terms.

Allergy & Food Safety Disclaimer

Effective Date: 06/22/2022

4Twists LLC prepares food in a kitchen that may contain dairy, eggs, wheat, soy, nuts, shellfish, and gluten. While we take precautions, we cannot guarantee the absence of cross‑contamination.

Clients are responsible for informing guests of potential allergens.

4Twists LLC is not liable for allergic reactions or food sensitivities.

Effective Date: 06/22/2022

Email: savoreatenjoy@4twists.org

Address:

4 TWISTS,LLC

1445 Woodmont Ln NW

Suite #2066

Atlanta, Ga 30318

Service Areas: Atlanta, South Fulton, Metro ATL , surrounding areas

Hours

Mon–Fri: 8 AM – 6 PM Sat: 8 AM – 12 PM (after 12 PM: events only) Sun: Events only

Effective Date: 06/22/2022

4 TWISTS Catering honors Georgia sales tax exemption for qualifying organizations. To ensure compliance and accurate invoicing, all tax‑exempt clients must submit a valid Georgia Sales Tax Exemption Certificate before payment is processed. Sales tax cannot be removed without approved documentation.

Accepted Documentation

• Georgia ST‑5

• Georgia ST‑5M

• Georgia ST‑5C

EINs, 501(c)(3) letters, W‑9s, and verbal claims of nonprofit status are not accepted as proof of exemption under Georgia law.

How to Submit Your Certificate

All tax‑exempt documentation must be uploaded through our secure submission form: Tax‑Exempt Certificate Upload (linked in your FAQs & Support section)

Once received, your certificate will be reviewed and verified. Approved exemptions will be applied to your invoice.

Same‑Day Orders

If you are placing an order today, please call or email us after submitting your certificate so we can update your invoice immediately.

When Tax Cannot Be Removed

Sales tax will remain on the invoice if:

• No certificate is submitted

• The certificate is incomplete or expired

• The purchase does not qualify under Georgia exemption rules

• Documentation is submitted after payment

Annual or Recurring Orders

Organizations placing recurring orders may be asked to resubmit updated certificates annually or as required by state regulations.