Policies

Ordering & Freshness Policy

4TWISTS prepares every order fresh, specifically for you. We do not keep any items pre‑made or stored. Ingredients are sourced and prepared after your order is placed to ensure the highest quality, freshness, and flavor in every dish.

Because each order is made to order, items are not available on demand. All orders must be placed at least two full days in advance. This lead time allows us to source ingredients, prepare your items properly, and maintain the standard of excellence our customers expect.

Once your order is submitted, it enters our preparation schedule based on the next available fulfillment day. Delivery timelines, pickup windows, and preparation schedules may vary depending on item type and volume.

How does ordering work?

4TWISTS prepares every order fresh, specifically for you. We do not keep items pre‑made or stored. Ingredients are sourced and prepared after your order is placed, which means items are not available on demand.

To maintain quality and freshness, all orders must be placed at least two full days in advance. Once your order is submitted, it enters our preparation schedule so we can source ingredients, prepare your items properly, and coordinate delivery.

Why do I need to order in advance?

Every order from 4TWISTS is prepared fresh just for you. We do not keep any items pre‑made or stored. Ingredients are purchased and prepared specifically for each order to ensure the highest quality, freshness, and flavor. Because of this process, items are not available on demand and must be ordered in advance.

Catering Pans & Packages Policy

All catering pans and packages from 4TWISTS are prepared fresh and made to order. We do not keep pans, proteins, sides, or desserts pre‑made or stored. Ingredients are purchased specifically for each event to ensure quality, consistency, and freshness.

Catering pans and packages require a minimum of two full days’ notice, and may require additional lead time during peak seasons or for larger orders. Same‑day or next‑day catering is not available.

All catering orders are fulfilled through drop‑off delivery only, unless otherwise approved for full‑service events. Delivery windows are assigned based on route planning and event timing.

Meal Prep Ordering Policy

4TWISTS meal prep is made fresh to order. We do not keep any meals pre‑made, frozen, or stored. Ingredients are sourced and prepared specifically for each order to ensure the highest quality, freshness, and flavor.

Because of this process, meal prep is not available on demand. All meal prep orders must be placed at least two full days in advance. This lead time allows us to source ingredients, prepare your meals properly, and maintain the standard of excellence our customers expect.

Orders placed today will be fulfilled on the next available preparation day.

Refund & Cancellation Policy for 4Twists LLC

Effective Date: 06/22/2022

Catering Cancellation Policy

• 30 business days before event: Refund minus 25% of deposit.

• 15 business days before event: Partial refund; 50% of deposit retained.

• 7 business days before event: No refund of deposit.

• Less than 7 business days: No refund of deposit or service fees.

Pie Orders

• 10‑minute pickup grace period. After 10 minutes, orders are cancelled and non‑refundable.

• Cancellations must be submitted 72 hours before pickup or delivery.

• 50% partial credit if cancelled 72 hours in advance.

• No refunds or credits for same‑day cancellations or missed pickups.

Meal Prep Orders

• Cancellations must be submitted 72 hours before delivery or pickup.

• 50% partial credit if cancelled 72 hours in advance.

• No refunds or credits for same‑day cancellations or missed deliveries.

Charcuterie & Grazing Boards

• Cancellations must be submitted 72 hours in advance.

• 50% partial credit if cancelled 72 hours in advance.

• No refunds for same‑day cancellations.

Marketplace Orders

All marketplace items (pies, boards, seasonal items) are non‑refundable once preparation begins.

No‑Show Policy

If the client is unavailable during the scheduled pickup or delivery window, no refunds or credits will be issued.

Camera‑On Policy for Virtual Consultations

4 TWISTS requires all clients to appear clearly on camera for the full duration of any virtual consultation. This standard ensures a professional meeting environment, supports accurate event planning, and allows us to verify the client we are speaking with.

Consultations may be ended at the discretion of 4 TWISTS for unprofessional behavior, failure to appear on camera, or any conduct that prevents a productive and secure meeting. If you are unable to have your camera on at the scheduled time, please reschedule your consultation in advance.

Effective Date: 06/22/2022

At 4 Twists, we believe in clear, honest, and accessible pricing. Every order is crafted with care, intention, and premium ingredients — and our pricing structure reflects the labor, preparation, and coordination that go into delivering a soulful, elevated experience.

Service Style Pricing

4TWISTS Catering offers two service styles, each with its own pricing structure based on the level of labor, setup, and on‑site support required.

Drop‑Off Service

Drop‑off includes delivery and light setup only. A service charge is applied based on order size to cover production labor, packaging, transport, and basic setup. No on‑site staffing is included.

Full Service

Full service includes on‑site setup, buffet arrangement, staffing, replenishment, and breakdown. Service charges for full service follow a separate structure that reflects the additional labor and event support required. Staffing fees and equipment needs may also apply depending on the event.

Service Charge

A standard service charge is applied to all orders. This charge supports labor, packaging, coordination, and the level of service required for your event or meal order. The final amount is based on your guest count and will be clearly shown on your invoice.

Service Charge

A standard service charge is applied to all orders. This charge supports labor, packaging, coordination, and the level of service required for your event or meal order. The final amount is based on your guest count and will be clearly shown on your invoice.

Drop‑Off Service Charge by Guest Count

• 0–15 guests: 15%

• 16–35 guests: 18%

• 36–75 guests: 20%

• 76–150 guests: 22%

• 150+ guests: 25%

Full Service Charge by Guest Count

• 0–35 guests: 28%

• 36–75 guests: 30%

• 76–150 guests: 32%

• 150+ guests: 35%

Order Minimums

Order minimums vary by menu category and may adjust during peak seasons or holidays. Any minimums will be communicated clearly at the time of booking.

Delivery & Setup

Delivery fees reflect mileage, order size, and setup requirements. Delivery and setup are separate from the service charge and will be listed individually on your invoice.

Custom Requests

We’re happy to accommodate custom menus, dietary needs, and special event requests. Custom pricing will be provided after a brief consultation to ensure accuracy and alignment with your vision.

Payment Terms

A deposit may be required for large or custom orders. Full payment details will be included on your invoice, along with your service charge and delivery fees.

Transparency Promise

We value clarity and trust. You will always receive a detailed invoice outlining every charge — no surprises, no hidden fees, just soulful food and exceptional service.

WEDDING CATERING

Policies & Service Standards

GUEST COUNT MINIMUMS

To ensure the level of service, staffing, and culinary execution aligned with the 4TWISTS experience, weddings require a minimum of 50 guests.

Industry standard for boutique caterers: 40–75 guests.

GUEST COUNT & MENU FINALISATION

Final guest count and menu selections are due 21 days before your wedding. This timeline supports ingredient sourcing, staffing, rentals, and production scheduling.

•          Increases after this date may not be accommodated

•          Decreases cannot be refunded once planning and procurement begin

•          Missing the deadline may impact menu availability

Industry standard: 14–30 days for weddings.

BOOKING & PAYMENT FLOW

Step 1 — Proposal

A detailed proposal is sent outlining the scope of service, pricing, and terms. This allows you to review and confirm your intent before any commitment is made.

Step 2 — Retainer Invoice

Once you indicate you would like to proceed, a retainer invoice for 60% of the estimated total is issued via Square. Payment is accepted by bank transfer (ACH) only for all wedding bookings.

•          Retainer is non-refundable and must be received within 7 days to secure your date

•          Please initiate ACH payment within 3 days of the invoice — bank transfers take 3–5 business days to clear

•          Your date is not held and no planning begins until funds are fully received

ACH bank transfer is required for all wedding bookings. Card payments are not accepted for wedding retainers or final balances.

Step 3 — Menu Selections & Planning

Once your retainer clears, planning begins. Your tasting guide will be sent, and we will work together to finalise your menu, service style, staffing, and any add-ons.

Step 4 — Final Invoice

Once all selections are confirmed, a final invoice is issued reflecting your exact guest count, menu, and add-ons. The remaining balance is due 21 calendar days before the event via ACH bank transfer.

Late payments pause service and remove date guarantees until the full balance is received.

Industry standard: 14–21 calendar days. 21 calendar days reflects best practice for small catering businesses under one year, protecting cash flow ahead of procurement.

PAYMENT REMINDERS

To support a smooth planning experience, reminders are sent automatically via Square:

Retainer Invoice Reminders

Day 1

Retainer invoice issued via Square — ACH payment link included

Day 3

Reminder to initiate ACH transfer (3–5 business days to clear)

Day 4

Courtesy reminder if unpaid

Day 7

Final notice — date may be released if funds not received

Final Invoice Reminders

21 days out

Final balance reminder sent — initiate ACH within 3 days

14 days out

Courtesy reminder sent

7 days out

Final notice sent

Day of balance due

Payment required to maintain service

After Missed Final Balance Deadline

Immediately

Service paused — date no longer guaranteed

48 hours

Reinstatement fee may apply

7 days

Event subject to cancellation

CANCELLATION POLICY

TIMELINE

REFUND POLICY

30+ business days before event

Refund issued, less 40% of the retainer

15 business days before event

Refund issued, less 60% of the retainer

7 business days before event

No refund of retainer

Less than 7 business days

No refund — full service fees may apply based on confirmed labor, ordering, and preparation already underway

TASTING EXPERIENCE (OPTIONAL)

Take-Home Tasting Box

Sent after your retainer is received and booking is confirmed.

Credited to your final invoice when you book.

Includes one complimentary reschedule with 48+ hours notice.

$125

credited to invoice

SERVICE STYLE OPTIONS

Buffet Service

Full buffet setup, guided guest flow, replenishment, and presentation maintenance.

Stations

Themed or menu-specific stations with rotational monitoring and replenishment.

Family Style

Table placement coordination, platter delivery, and ongoing replenishment.

WEDDING CATERING SERVICE OVERVIEW

Your catering experience includes:

•          On-site attendant(s) throughout the event

•          Complete setup and styling of the food service area

•          Four hours of active service at serving time — overtime available at an agreed hourly rate

•          Guest assistance, replenishment, and presentation throughout

•          Coordination with your planner or venue

•          Full breakdown at the conclusion of meal service

•          All remaining items packaged on site for the client

4TWISTS does not remove or retain leftover food. All remaining items are packaged on site and handed to the client at the conclusion of service.

DIETARY ACCOMMODATIONS

We are happy to accommodate dietary needs with advance notice. Please share all allergies and restrictions during the planning phase so we can prepare safely and thoughtfully.

Last-minute dietary requests within 7 days of the event cannot be guaranteed and are accommodated at our discretion.

VENUE COORDINATION

We work directly with your planner and venue to ensure all catering requirements are met, including:

•          Certificate of Insurance (COI)

•          Load-in and load-out timing

•          Kitchen or prep-area access

•          Venue-specific guidelines and restrictions

RENTALS & ENHANCEMENTS (OPTIONAL)

Optional rentals may include:

•          Plates and bowls

•          Cups and glassware

•          Napkins and linens

•          Utensils

•          Specialty items such as premium flatware or patterned linens

A detailed rental breakdown will be included in your invoice. Rentals are optional unless the venue provides none.

• Breakdown at the conclusion of meal service

• Packing of remaining items for the client

4 TWISTS does not remove or retain leftover food. All remaining items are packaged on site for the client.

Tax Exemption

If applicable, tax‑exempt documentation must be submitted before invoicing at: 4twists.org/tax-exempt-upload

Service Commitment

Your investment ensures chef‑driven menu execution, professional staffing, thoughtful presentation, and a seamless, guest‑focused experience. 4TWISTS is committed to delivering excellence with integrity and care.

Delivery Policy for 4Twists LLC

Effective Date: 06/22/2022

Delivery Areas

We deliver to Atlanta, South Fulton, and Metro Atlanta. Additional fees may apply outside these areas.

Delivery Windows

• Meal Prep: Based on indicated selection on ordering form

• Catering: Based on indicated selection on ordering form

• Marketplace: Based on indicated selection on ordering form

Delivery Requirements

Clients must provide accurate addresses, gate codes, and contact information. If we cannot access the location, the order may be left at a safe spot at the client’s expense.

Food Handling

Once delivered, the client assumes responsibility for proper storage, handling, and reheating.

Missed Deliveries

No refunds or credits will be issued for missed deliveries.

Weather & Safety

Deliveries may be delayed or rescheduled due to severe weather or unsafe conditions.

Effective Date: 06/22/2022

Fee: Calculated at Georgia state mileage rate ($0.70 per mile)

Travel is billed at the official Georgia mileage reimbursement rate of $0.70 per mile (round‑trip).

This covers mileage, fuel, and staff time for events outside Atlanta.

Overnight accommodations may apply for late‑night or multi‑day events.

Privacy Policy for 4Twists LLC

Effective Date: 06/22/2022

4Twists LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, submit forms, or use our catering, meal prep, or marketplace services.

Information We Collect

• Personal Information: Name, email, phone number, billing address, delivery address, dietary preferences, event details.

• Payment Information: Processed securely through third‑party providers; we do not store full card details.

• Technical Data: IP address, browser type, device information, cookies.

• Communications: Messages submitted through forms or email.

How We Use Your Information

• Process orders, bookings, and inquiries.

• Deliver catering, meal prep, and marketplace services.

• Communicate updates, confirmations, and promotions.

• Improve our website and customer experience.

• Comply with legal obligations.

Sharing of Information

We do not sell or rent your information. We may share data with:

• Payment processors

• Delivery partners

• Event staff

• Legal authorities when required

Data Security

We use reasonable measures to protect your information, but no system is 100% secure.

Your Rights

You may request access, correction, or deletion of your information.

Contact: savoreatenjoy@4twists.org

Children’s Privacy

We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this policy periodically. Updates will be posted with a new effective date.

Effective Date: 06/22/2022

We ensure the catering area is left tidy and cared for. Please note that cleaning beyond the catering space is the responsibility of the client or venue.

Terms & Conditions for 4Twists LLC

Effective Date: 06/22/2022

Booking & Deposits

• Custom & wedding catering: 60% non‑refundable deposit required. Final payment due 7 days before event.

• All other services (drop‑off, pick‑up, corporate, meal prep, pies, charcuterie, bereavement): Paid in full upon invoice.

Guest Count & Menu Changes

Final guest count and menu selections are due 15 days before the event. Late changes may not be accommodated.

Substitutions

Ingredient availability may require substitutions of equal or greater value.

Service & Setup

Client must provide access to the venue. Additional fees may apply for staffing, rentals, or extended service hours.

Liability

4Twists LLC is not liable for illness or damages resulting from improper handling of food after delivery or service.

Allergies

Clients must disclose allergies in advance. We cannot guarantee an allergen‑free environment.

Force Majeure

We are not responsible for delays or cancellations due to events beyond our control.

Governing Law

These Terms are governed by the laws of the State of Georgia.

Acceptance

By booking with 4Twists LLC, you agree to these Terms.

Allergy & Food Safety Disclaimer

Effective Date: 06/22/2022

4Twists LLC prepares food in a kitchen that may contain dairy, eggs, wheat, soy, nuts, shellfish, and gluten. While we take precautions, we cannot guarantee the absence of cross‑contamination.

Clients are responsible for informing guests of potential allergens.

4Twists LLC is not liable for allergic reactions or food sensitivities.

Effective Date: 06/22/2022

4 TWISTS Catering honors Georgia sales tax exemption for qualifying organizations. To ensure compliance and accurate invoicing, all tax‑exempt clients must submit a valid Georgia Sales Tax Exemption Certificate before payment is processed. Sales tax cannot be removed without approved documentation.

Accepted Documentation

• Georgia ST‑5

• Georgia ST‑5M

• Georgia ST‑5C

EINs, 501(c)(3) letters, W‑9s, and verbal claims of nonprofit status are not accepted as proof of exemption under Georgia law.

How to Submit Your Certificate

All tax‑exempt documentation must be uploaded through our secure submission form: Tax‑Exempt Certificate Upload (linked in your FAQs & Support section)

Once received, your certificate will be reviewed and verified. Approved exemptions will be applied to your invoice.

Same‑Day Orders

If you are placing an order today, please call or email us after submitting your certificate so we can update your invoice immediately.

When Tax Cannot Be Removed

Sales tax will remain on the invoice if:

• No certificate is submitted

• The certificate is incomplete or expired

• The purchase does not qualify under Georgia exemption rules

• Documentation is submitted after payment

Annual or Recurring Orders

Organizations placing recurring orders may be asked to resubmit updated certificates annually or as required by state regulations.

Effective Date: 06/22/2022

Email: savoreatenjoy@4twists.org

Address:

4 TWISTS,LLC

1445 Woodmont Ln NW

Suite #2066

Atlanta, Ga 30318

Service Areas: Atlanta, South Fulton, Metro ATL , surrounding areas

Hours

Mon–Fri: 8 AM – 6 PM Sat-Sun: Events only