How far in advance should I book?

We recommend booking 2–4 weeks in advance for most events. However, we understand that life happens. If you're working with a shorter timeline, don’t hesitate to reach out, we’ll do our best to accommodate with care, flexibility, and clear communication.

What areas do you serve?

4 TWISTS serves all available for catering throughout Metro Atlanta and surrounding areas.

What forms of payment do you accept?

All major credit and debit cards are accepted. I use a secure payment system—taxes are applied and clearly listed on your invoice and catering contract.

Can I schedule a consultation before booking?

Yes.

🔸 Emergencies

We’re human too. If you’re facing an emergency, reach out—we’ll do our best to work with you.

How do I cancel my order?
Scroll to the bottom of any page , and click “Update my order”.

Why do I need to order in advance?

Every order from 4TWISTS is prepared fresh just for you. We do not keep any items pre‑made or stored. Ingredients are purchased and prepared specifically for each order to ensure the highest quality, freshness, and flavor. Because of this process, items are not available on demand and must be ordered in advance.

How far in advance should I place my order?

All orders require at least two full days of lead time. This allows us to source ingredients, prepare your items properly, and maintain the standard of freshness our customers expect. Orders placed today will be fulfilled on the next available preparation day based on our schedule.

Order Lead Time Policy

All orders must be placedat least 24-48 hours in advanceto ensure fresh preparation and proper scheduling. Same‑day orders are not accepted. Please review your selections carefully before checkout, as production begins immediately once your order is submitted.

Delivery Policy

4TWISTS provides courier‑only delivery for all orders. Delivery is completed within the selected delivery window, and exact delivery times cannot be guaranteed due to routing and traffic conditions. Once the courier arrives at the provided address, the order will be handed off directly or left at the designated drop‑off location for no‑contact delivery.

Please ensure that someone is available to receive the order during the selected window. If the courier is unable to complete delivery due to an incorrect address or customer unavailability, the order will be considered fulfilled and is non‑refundable.

Cancellation & Refund Policy

All orders are final and non‑refundable once submitted. Because every item is prepared fresh and scheduled immediately, we are unable to cancel orders or issue refunds after checkout. Please review your selections carefully before placing your order to ensure accuracy.

Modification Policy

All orders are final once submitted. Every dish is prepared fresh and scheduled immediately, we are unable to make changes or modifications after an order has been placed. Please review your selections carefully before checkout to ensure accuracy.

Allergy & Dietary Disclaimer

While we take care in our processes, we cannot guarantee the absence of common allergens. Customers are responsible for reviewing ingredients and disclosing any allergies at checkout. 4 TWISTS is not liable for reactions related to undisclosed or unidentified allergies, or for dietary restrictions not communicated prior to ordering.

Tax‑Exempt Orders

If your organization is tax‑exempt, a valid Georgia Sales Tax Exemption Certificate (ST‑5, ST‑5M, or ST‑5C) must be submitted before payment for sales tax to be removed. EINs and 501(c)(3) letters are not accepted. Upload your documentation through our Tax‑Exempt Certificate Upload page.

If you are placing an order today, please call or email after submitting so your invoice can be updated immediately.

Pricing Transparency

Prices reflect fresh, chef‑crafted preparation and the intentional sourcing that defines our food. Delivery fees and any applicable service charges are calculated at checkout to ensure clarity and accuracy for every order.

No‑Show / Failed Delivery Policy

Please ensure someone is available to receive your order during the selected delivery window. If the courier arrives and no one is available, or if the address provided is incorrect or inaccessible, the delivery will be marked as completed.

At that point, the order is considered fulfilled and is non‑refundable, as all items are prepared fresh and cannot be resold or redelivered.

For no‑contact deliveries, the courier will leave the order at the designated drop‑off location and provide a photo when possible.

Once delivered, responsibility for the order transfers to the customer.

Order Confirmation Policy

Once your order is submitted, you will receive an automatic email confirmation with your order details. Please allow up to 20 minutes for the confirmation to arrive, as email delivery times can vary depending on your email provider and server traffic. If you do not receive a confirmation after this window, please reach out so we can ensure your order is properly queued.

Food Handling & Storage Disclaimer

Once your order is delivered, proper food handling and storage become the responsibility of the customer. For quality and safety, please refrigerate perishable items promptly and consume within recommended timeframes. 4 TWISTS is not liable for any issues arising from improper storage, reheating, or handling after delivery.

Weather or Emergency Delay Policy

In the event of severe weather, traffic disruptions, or unforeseen emergencies, delivery times may be delayed for the safety of our couriers and the integrity of your order. If a delay occurs, we will notify you as soon as possible with updated delivery information. Orders impacted by weather or emergency conditions remain non‑refundable, but we will always work to complete delivery as quickly and safely as possible.

Catering Pans & Packages Policy

All catering pans and packages from 4TWISTS are prepared fresh and made to order. We do not keep pans, proteins, sides, or desserts pre‑made or stored. Ingredients are purchased specifically for each event to ensure quality, consistency, and freshness.

Catering pans and packages require a minimum of two full days’ notice, and may require additional lead time during peak seasons or for larger orders. Same‑day or next‑day catering is not available.

All catering orders are fulfilled through drop‑off delivery only, unless otherwise approved for full‑service events. Delivery windows are assigned based on route planning and event timing.

 Substitution Policy

We prepare every order with fresh, high‑quality ingredients. If an item or ingredient becomes unavailable, we may make a comparable substitution of equal or greater quality to ensure your order is fulfilled on time. Any substitutions are made with care and will never compromise the flavor, integrity, or presentation of your meal.

We honor Georgia sales tax exemption for qualifying organizations.

A valid ST‑5, ST‑5M, or ST‑5C certificate must be submitted before payment for tax to be removed from your invoice.

EINs and 501(c)(3) letters are not accepted as proof of exemption.

Upload your documentation through our Tax‑Exempt Certificate Upload page.

If you’re ordering today, please call or email after submitting so we can update your invoice immediately.

Drop‑Off Catering

Drop‑Off Catering means your food is prepared, packaged, and delivered directly to your event location, ready for guests to enjoy. This service is designed for convenience and simplicity, with no on‑site setup or staffing included.

What’s Included

• Preparation of all catered items

• Safe transport and timely delivery

• Packaging and hand‑off of food to the client

What’s Not Included

• On‑site setup or buffet styling

• Staffing or attendants for service

• Guest place settings (plates, cups, napkins, cutlery) unless specifically requested and itemized

• Chafing stands and warming fuel

Drop‑Off Service Fee

This fee covers:

• Preparation

• Packaging

• Safe transport

• Delivery and hand‑off

Additional charges may apply for extended travel distances, rush orders, chafing stands and fuel, or special handling requirements.

Serving Ware (Drop‑Off Catering)

Disposable serving ware is provided only as required for the dishes ordered (serving utensils, portion containers for condiments, etc.). Guest place settings (plates, cups, napkins, cutlery) are not included unless specifically requested and itemized separately.

Full Service Catering

Full Service Catering provides on‑site support for events where presentation and guest experience matter most. Our team manages setup, service, and breakdown of your buffet.

Full Service Catering is available for select events, including weddings. All other events are serviced through our Drop‑Off Catering option unless otherwise approved.

What’s Included

• On‑site attendant to manage your buffet

• Buffet setup and styling with disposable chafers, platters, and serving ware

• Two hours of service at the start of serving time for guest assistance, replenishment, and presentation

• Breakdown of the food station at the conclusion of service, with all remaining items packed for the client

Important: 4Twists, LLC does not remove or retain leftover food. All remaining items are packaged on‑site for the client.

Optional Add‑Ons

• Plates, cups, napkins, utensils

• Linens

• Additional rentals

What’s Automatically Included

• Chafing dishes (with fuel)

• Serving utensils

• Buffet setup and breakdown

• Professional staff for safe food handling and presentation

Do you offer corporate catering in Atlanta?

Yes — we provide premium corporate catering throughout Atlanta, including drop‑off, monthly lunches, and team meals.

Do you deliver to offices?

Yes — delivery and setup are included.

What is the minimum order?

20 guests for corporate lunches.

Can I reschedule my event?

Yes.

Rescheduling is only permitted with at least 10 business days’ notice. Requests made after that window will not be accepted.

New dates depend on availability.

Is there a rescheduling fee?

A $100 rescheduling fee applies if the request is made within 10 business days of your event.

All Full Service Catering requests require a brief consultation.

What’s Included & How It Works:

Do I need to rent plates and utensils?

• No — rentals are optional. If your venue already provides plates, cups, napkins, and utensils, you don’t need to rent them from us.

  Are chafing dishes included?

  Yes — chafing dishes (with fuel) are always included with full service catering. They’re essential for keeping hot food safe and warm throughout your event.

  What optional rentals can I add?

  If you’d like us to provide table settings, we offer rentals at an additional cost:

  • Plates and bowls

  • Cups or glassware

  • Napkins and table linens

  • Utensils (forks, knives, spoons)

  Do I have to rent linens?

  No — linens are optional. Many venues already provide table coverings. If you’d like us to supply them, we offer standard black linens, with specialty colors and textures available upon request.

  Can I request specialty items (like wine glasses or premium flatware)?

  Yes — while we keep our rental options simple and affordable, we can arrange specialty items (wine glasses, champagne flutes, gold or silver flatware, patterned linens) through trusted rental partners. This way, you get exactly what you need without extra overhead.

How are rental items priced?

• Rental items are priced separately from catering packages. Costs depend on the quantity needed and whether standard or specialty options are selected. We’ll provide a clear breakdown in your proposal so there are no surprises.

Do you have Pick-up as an option for catering orders?

• Yes, at your requested time, the three pick-up points are: Publix at Sandtown Crossing

  Publix Super Market at Moores Mill Center

  Publix Super Market at Howell Mill

What is your deposit policy?

A 60% deposit is required at the time of booking a catering package to reserve your date and begin planning your event. The remaining balance is due 7 days prior, including weekends.

Drop‑off catering packages must be paid in full upon receipt of invoice.

Full catering package deposit must be paid in full upon receipt of invoice.

Guest Count & Menu Changes:

Final guest count and menu selections are due 15 before the event. Late changes may not be accommodated.

WEDDING CATERING

Policies & Service Standards

GUEST COUNT MINIMUMS

To ensure the level of service, staffing, and culinary execution aligned with the 4TWISTS experience, weddings require a minimum of 50 guests.

Industry standard for boutique caterers: 40–75 guests.

GUEST COUNT & MENU FINALISATION

Final guest count and menu selections are due 21 days before your wedding. This timeline supports ingredient sourcing, staffing, rentals, and production scheduling.

•          Increases after this date may not be accommodated

•          Decreases cannot be refunded once planning and procurement begin

•          Missing the deadline may impact menu availability

Industry standard: 14–30 days for weddings.

BOOKING & PAYMENT FLOW

Step 1 — Proposal

A detailed proposal is sent outlining the scope of service, pricing, and terms. This allows you to review and confirm your intent before any commitment is made.

Step 2 — Retainer Invoice

Once you indicate you would like to proceed, a retainer invoice for 60% of the estimated total is issued via Square. Payment is accepted by bank transfer (ACH) only for all wedding bookings.

•          Retainer is non-refundable and must be received within 7 days to secure your date

•          Please initiate ACH payment within 3 days of the invoice — bank transfers take 3–5 business days to clear

•          Your date is not held and no planning begins until funds are fully received

ACH bank transfer is required for all wedding bookings. Card payments are not accepted for wedding retainers or final balances.

Step 3 — Menu Selections & Planning

Once your retainer clears, planning begins. Your tasting guide will be sent, and we will work together to finalise your menu, service style, staffing, and any add-ons.

Step 4 — Final Invoice

Once all selections are confirmed, a final invoice is issued reflecting your exact guest count, menu, and add-ons. The remaining balance is due 21 calendar days before the event via ACH bank transfer.

Late payments pause service and remove date guarantees until the full balance is received.

Industry standard: 14–21 calendar days. 21 calendar days reflects best practice for small catering businesses under one year, protecting cash flow ahead of procurement.

PAYMENT REMINDERS

To support a smooth planning experience, reminders are sent automatically via Square:

Retainer Invoice Reminders

Day 1

Retainer invoice issued via Square — ACH payment link included

Day 3

Reminder to initiate ACH transfer (3–5 business days to clear)

Day 4

Courtesy reminder if unpaid

Day 7

Final notice — date may be released if funds not received

Final Invoice Reminders

21 days out

Final balance reminder sent — initiate ACH within 3 days

14 days out

Courtesy reminder sent

7 days out

Final notice sent

Day of balance due

Payment required to maintain service

After Missed Final Balance Deadline

Immediately

Service paused — date no longer guaranteed

48 hours

Reinstatement fee may apply

7 days

Event subject to cancellation

CANCELLATION POLICY

TIMELINE

REFUND POLICY

30+ business days before event

Refund issued, less 40% of the retainer

15 business days before event

Refund issued, less 60% of the retainer

7 business days before event

No refund of retainer

Less than 7 business days

No refund — full service fees may apply based on confirmed labor, ordering, and preparation already underway

TASTING EXPERIENCE (OPTIONAL)

Take-Home Tasting Box

Sent after your retainer is received and booking is confirmed.

Credited to your final invoice when you book.

Includes one complimentary reschedule with 48+ hours notice.

$125

credited to invoice

SERVICE STYLE OPTIONS

Buffet Service

Full buffet setup, guided guest flow, replenishment, and presentation maintenance.

Stations

Themed or menu-specific stations with rotational monitoring and replenishment.

Family Style

Table placement coordination, platter delivery, and ongoing replenishment.

WEDDING CATERING SERVICE OVERVIEW

Your catering experience includes:

•          On-site attendant(s) throughout the event

•          Complete setup and styling of the food service area

•          Four hours of active service at serving time — overtime available at an agreed hourly rate

•          Guest assistance, replenishment, and presentation throughout

•          Coordination with your planner or venue

•          Full breakdown at the conclusion of meal service

•          All remaining items packaged on site for the client

4TWISTS does not remove or retain leftover food. All remaining items are packaged on site and handed to the client at the conclusion of service.

DIETARY ACCOMMODATIONS

We are happy to accommodate dietary needs with advance notice. Please share all allergies and restrictions during the planning phase so we can prepare safely and thoughtfully.

Last-minute dietary requests within 7 days of the event cannot be guaranteed and are accommodated at our discretion.

VENUE COORDINATION

We work directly with your planner and venue to ensure all catering requirements are met, including:

•          Certificate of Insurance (COI)

•          Load-in and load-out timing

•          Kitchen or prep-area access

•          Venue-specific guidelines and restrictions

RENTALS & ENHANCEMENTS (OPTIONAL)

Optional rentals may include:

•          Plates and bowls

•          Cups and glassware

•          Napkins and linens

•          Utensils

•          Specialty items such as premium flatware or patterned linens

A detailed rental breakdown will be included in your invoice. Rentals are optional unless the venue provides none.

• Breakdown at the conclusion of meal service

• Packing of remaining items for the client

4 TWISTS does not remove or retain leftover food. All remaining items are packaged on site for the client.

Tax Exemption

If applicable, tax‑exempt documentation must be submitted before invoicing at: 4twists.org/tax-exempt-upload

Service Commitment

Your investment ensures chef‑driven menu execution, professional staffing, thoughtful presentation, and a seamless, guest‑focused experience. 4TWISTS is committed to delivering excellence with integrity and care.

Do you charge for consultations?

Phone and virtual consultations are free. Take‑Home Tasting Boxes require a paid, non‑refundable fee.

Is the tasting fee applied to my event?

Yes — if you book with us, your $125 tasting fee is credited to your final invoice.

Can I reschedule my tasting?

Yes — you may reschedule once at no cost with 48+ hours’ notice.

What happens if I miss my tasting pickup?

Missed pickups are non‑refundable, and a new tasting fee is required to schedule another tasting.

How far in advance should I book?

We recommend booking your consultation as early as possible, especially for weddings, corporate events, and peak‑season dates.

What should I prepare for my consultation?

It’s helpful to have your event date, estimated guest count, venue (if selected), and general budget range ready. This allows us to guide you more effectively and recommend the best options for your celebration.tion

What are the pick-up options for pie orders?

• Weekday pickups are available: 

  Tuesday @ Publix at Sandtown Crossing

  Thursday @ Publix Super Market at Moore's Mill Center

  Friday @ Publix Super Market at Howell Mill

  Weekend Pick is available 

  Saturday @ Publix at Sandtown Crossing

How far in advance should I place my order?

At least 72 hours. For large or holiday orders, earlier is better.

When will my order be ready?

All orders are fulfilled on Saturday. If you place your order after Wednesday, your spot is reserved for the following Saturday, not the immediate weekend.

How do I choose my meals?

After reserving your spot, you’ll select your 10 meals on the next screen. Your selections are confirmed before Saturday.

Do you offer pickup and delivery?

Yes. You can choose Saturday Pickup from one of our allocated Publix pickup points, or Saturday Delivery during checkout. Delivery requires a separate delivery fee payment link.

Are the meals fresh or pre‑made?

Every meal is made fresh to order. Nothing is pre‑made, stored, or frozen.

Can I customize my meals?

Meals are prepared as listed to maintain quality and consistency. Where available, you may request No Starch — Extra Vegetables.

What if I have allergies or dietary needs?

Please list any allergies or dietary restrictions during checkout. We review all notes to ensure your meals are prepared safely.

Do you offer a subscription?

No. There is no subscription. You simply order the weeks you want, whenever you’re ready.

Do you offer catering or event services?

Yes. For weddings, events, or large orders, please use the inquiry links on the page to complete an event or wedding inquiry form.

How many spots are available each week?

Availability is limited. Once weekly spots are full, ordering closes and the waitlist opens.

• All meals are single-portion unless otherwise requested.

• Pricing includes labor, packaging, and standard ingredients.

• Premium proteins, custom menus, or organic sourcing may increase cost.

Food Safety & Packaging

Meals are prepared using safe food‑handling practices and packaged securely to maintain freshness during transport. Once your order is picked up by Uber Courier, responsibility for delivery conditions and temperature control transfers to the courier. Please refrigerate your meals immediately upon arrival.

Do you accommodate dietary restrictions?

Yes. I offer allergen-aware options and accommodate common dietary needs.

Do you offer family-style or bulk meal options?

Yes, upon request—family-style trays and bulk portions are available for larger households or care settings.

To keep your celebration uniquely yours, we do not provide:

• Ice

• Table linens or décor (cloths, runners, centerpieces)

• Furniture (tables, chairs)

• Condiments or seasonings (unless included in menu items)

• Cleanup services (trash removal, dishwashing, bussing)