At 4 Twists, we believe clarity is part of good hospitality. Here’s what you might want to know before booking or ordering.
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Where can I find the menu’s , prices and other details ?
Locate “Our Services” in the menu bar, the dropdown options are listed for easy navigation.
How far in advance should I book?
We recommend booking 2–4 weeks in advance for most events. However, we understand that life happens. If you're working with a shorter timeline, don’t hesitate to reach out, we’ll do our best to accommodate with care, flexibility, and clear communication.
What areas do you serve?
4 TWISTS serves all available for catering throughout Metro Atlanta and surrounding areas.
What forms of payment do you accept?
All major credit and debit cards are accepted. I use a secure payment system—taxes are applied and clearly listed on your invoice and catering contract.
Can I schedule a consultation before booking?
Yes.
🔸 Emergencies
We’re human too. If you’re facing an emergency, reach out—we’ll do our best to work with you.
How do I cancel my order?
Scroll to the bottom of any page , and click “Update my order”. -
Pick‑Up Catering
Pick‑Up Catering means your order is prepared and packaged for you to collect directly from our kitchen or designated location. It’s the most flexible and cost‑effective option, ideal for smaller gatherings or when you prefer to handle transport yourself.
What does Pick-Up Catering Include?
Food is fully prepared and packaged in trays, platters, or containers.
Client is responsible for picking up the order at the scheduled time.
Disposable serving ware for dishes and condiments may be included, if applicable.
What’s Not Included:
Delivery to your event location.
On‑site setup, staffing, or buffet styling.
Guest place settings (plates, cups, napkins, cutlery) unless specifically requested and itemized.
Chafing stands and warming fuel are not included.
Drop‑Off Catering
Drop‑Off Service means your catered food is prepared, packaged, and delivered directly to your event location, ready for guests to enjoy. It’s designed for convenience and simplicity, with no on‑site staff or setup included.
What does the Drop‑Off Service include?
Preparation of catered items.
Safe transport and timely delivery.
Packaging and hand‑off of food to the client.
What’s not included?
On‑site setup or buffet styling.
Staffing or attendants for service.
Guest place settings (plates, cups, napkins, cutlery) unless specifically requested and itemized.
Chafing stands and warming fuel are not included.
Drop-Off Service Fee:
Covers preparation, packaging, safe transport, and hand‑off of catered items
Additional Notes:
Extra charges may apply for extended travel distances, rush orders, chafing stands and warming and special handling requirements.
This fee covers the preparation, safe transport, packaging, and hand‑off of catered items. It ensures timely delivery and proper handling of food. The fee does not include on‑site setup, staffing, or guest place settings unless specifically requested and itemized separately. Additional charges may apply for extended travel distances, rush orders, or special handling requirements.
Serving Ware (Drop‑Off Catering) Disposable serving ware is provided only as required for the dishes ordered, including utensils for service and portion containers for condiments, if applicable. Guest place settings (plates, cups, napkins, or cutlery) are not included unless specifically requested and itemized separately.
Full Service Catering
Full Service Catering means our team is on‑site to set up, serve, and clean up your event. It’s designed for occasions where presentation and guest experience matter most.
Full Service (Additional Fees Apply)
What’s included in Full Service Catering?
On‑site attendant to manage your buffet.
Buffet setup and styling with disposable chafers, platters, and serving ware.
Two hours of service at the start of serving time to assist with guest service, replenishment, and presentation.
Breakdown of the food station at the conclusion of food service, with careful packing of any remaining items for guests to enjoy later.
Important Note: 4Twists, LLC does not remove or retain leftover food. All remaining items will be packaged on site for the client.
Optional Add‑Ons: Rentals such as plates, cups, napkins, utensils, and linens are available at an additional cost.
What’s automatically included with full service catering?
With full service catering, you’ll always receive:
• Chafing dishes (with fuel)
• Serving utensils
• Buffet setup and breakdown
• Professional staff for safe food handling and presentation
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Do you offer corporate catering in Atlanta?
Yes — we provide premium corporate catering throughout Atlanta, including drop‑off, monthly lunches, and team meals.
Do you deliver to offices?
Yes — delivery and setup are included.
What is the minimum order?
20 guests for corporate lunches.
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Can I reschedule my event?
Yes.
Rescheduling is only permitted with at least 10 business days’ notice. Requests made after that window will not be accepted.
New dates depend on availability.
Is there a rescheduling fee?
A $100 rescheduling fee applies if the request is made within 10 business days of your event.
All Full Service Catering requests require a brief consultation.
What’s Included & How It Works:
Do I need to rent plates and utensils?
No — rentals are optional. If your venue already provides plates, cups, napkins, and utensils, you don’t need to rent them from us.
Are chafing dishes included?
Yes — chafing dishes (with fuel) are always included with full service catering. They’re essential for keeping hot food safe and warm throughout your event.
What optional rentals can I add?
If you’d like us to provide table settings, we offer rentals at an additional cost:
• Plates and bowls
• Cups or glassware
• Napkins and table linens
• Utensils (forks, knives, spoons)
Do I have to rent linens?
No — linens are optional. Many venues already provide table coverings. If you’d like us to supply them, we offer standard black linens, with specialty colors and textures available upon request.
Can I request specialty items (like wine glasses or premium flatware)?
Yes — while we keep our rental options simple and affordable, we can arrange specialty items (wine glasses, champagne flutes, gold or silver flatware, patterned linens) through trusted rental partners. This way, you get exactly what you need without extra overhead.
How are rental items priced?
Rental items are priced separately from catering packages. Costs depend on the quantity needed and whether standard or specialty options are selected. We’ll provide a clear breakdown in your proposal so there are no surprises.
Do you have Pick-up as an option for catering orders?
Yes, at your requested time, the three pick-up points are: Publix at Sandtown Crossing
Publix Super Market at Moores Mill Center
Publix Super Market at Howell Mill
What is your deposit policy?
A 60% deposit is required at the time of booking a catering package to reserve your date and begin planning your event. The remaining balance is due 7 days prior, including weekends.
Drop‑off catering packages must be paid in full upon receipt of invoice.
Full catering package deposit must be paid in full upon receipt of invoice.
Guest Count & Menu Changes:
Final guest count and menu selections are due 15 before the event. Late changes may not be accommodated.
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Do you charge for consultations?
Phone and virtual consultations are free. Take‑Home Tasting Boxes require a paid, non‑refundable fee.
Is the tasting fee applied to my event?
Yes — if you book with us, your $125 tasting fee is credited to your final invoice.
Can I reschedule my tasting?
Yes — you may reschedule once at no cost with 48+ hours’ notice.
What happens if I miss my tasting pickup?
Missed pickups are non‑refundable, and a new tasting fee is required to schedule another tasting.
How far in advance should I book?
We recommend booking your consultation as early as possible, especially for weddings, corporate events, and peak‑season dates.
What should I prepare for my consultation?
It’s helpful to have your event date, estimated guest count, venue (if selected), and general budget range ready. This allows us to guide you more effectively and recommend the best options for your celebration.tion
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What are the pick-up options for pie orders?
Weekday pickups are available:
Tuesday @ Publix at Sandtown Crossing
Thursday @ Publix Super Market at Moore's Mill Center
Friday @ Publix Super Market at Howell Mill
Weekend Pick is available
Saturday @ Publix at Sandtown Crossing
How far in advance should I place my order?
At least 72 hours. For large or holiday orders, earlier is better.
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All meals are single-portion unless otherwise requested.
Pricing includes labor, packaging, and standard ingredients.
Premium proteins, custom menus, or organic sourcing may increase cost.
Delivery Schedule
4Twists Meal Prep delivers on Mondays and Wednesdays via Uber Courier. You will receive a tracking link once your order is dispatched.
Cut‑Off Times:
Friday at 5 PM for Monday delivery
Monday at 5 PM for Wednesday delivery
Orders placed after these times will be prepared for the next available delivery day.
Food Safety & Packaging
Meals are prepared using safe food‑handling practices and packaged securely to maintain freshness during transport. Once your order is picked up by Uber Courier, responsibility for delivery conditions and temperature control transfers to the courier. Please refrigerate your meals immediately upon arrival.
Payment Policy
An invoice will be sent after your order is reviewed. Payment is required before preparation begins.
What’s included in your meal prep service?
Each package includes custom menu planning, ingredient prep, cooking, and packaging. Meals are delivered ready to reheat and enjoy.
Do you accommodate dietary restrictions?
Yes. I offer allergen-aware options and accommodate common dietary needs.
Do you offer family-style or bulk meal options?
Yes, upon request—family-style trays and bulk portions are available for larger households or care settings.
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To keep your celebration uniquely yours, we do not provide:
Ice
Table linens or décor (cloths, runners, centerpieces)
Furniture (tables, chairs)
Condiments or seasonings (unless included in menu items)
Cleanup services (trash removal, dishwashing, bussing)
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At 4Twists, we believe in clear, honest, and accessible pricing. Every order is crafted with care, intention, and premium ingredients — and our pricing structure reflects the labor, preparation, and coordination that go into delivering a soulful, elevated experience.
Service Charge
A standard service charge is applied to all orders. This charge helps support labor, packaging, coordination, and the level of service required for your event or meal order. The final amount is based on your guest count and will be clearly shown on your invoice.
Service Charge by Guest Count
0–15 guests: 15%
16–35 guests: 18%
36–75 guests: 20%
76–150 guests: 22%
150+ guests: 25%
This structure ensures fairness, consistency, and transparency across all order sizes.
Order Minimums
Order minimums vary by menu category and may adjust during peak seasons or holidays. Any minimums will be communicated clearly at the time of booking.
Delivery & Setup
Delivery fees are based on distance, order size, and setup needs. Full delivery details will be included on your invoice before payment is due.
Custom Requests
We’re happy to accommodate custom menus, dietary needs, and special event requests. Custom pricing will be provided after a brief consultation to ensure accuracy and alignment with your vision.
Payment Terms
A deposit may be required for large or custom orders. Full payment details will be included on your invoice, along with your service charge and delivery fees.
Transparency Promise
We value clarity and trust. You will always receive a detailed invoice outlining every charge — no surprises, no hidden fees, just soulful food and exceptional service.
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Refund & Cancellation Policy for 4Twists LLC
Effective Date: 06/22/2022
Catering Cancellation Policy
• 30 business days before event: Refund minus 25% of deposit.
• 15 business days before event: Partial refund; 50% of deposit retained.
• 7 business days before event: No refund of deposit.
• Less than 7 business days: No refund of deposit or service fees.
Pie Orders
• 10‑minute pickup grace period. After 10 minutes, orders are cancelled and non‑refundable.
• Cancellations must be submitted 72 hours before pickup or delivery.
• 50% partial credit if cancelled 72 hours in advance.
• No refunds or credits for same‑day cancellations or missed pickups.
Meal Prep Orders
• Cancellations must be submitted 72 hours before delivery or pickup.
• 50% partial credit if cancelled 72 hours in advance.
• No refunds or credits for same‑day cancellations or missed deliveries.
Charcuterie & Grazing Boards
• Cancellations must be submitted 72 hours in advance.
• 50% partial credit if cancelled 72 hours in advance.
• No refunds for same‑day cancellations.
Marketplace Orders
All marketplace items (pies, boards, seasonal items) are non‑refundable once preparation begins.
No‑Show Policy
If the client is unavailable during the scheduled pickup or delivery window, no refunds or credits will be issued.
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Delivery Policy for 4Twists LLC
Effective Date: 06/22/2022
Delivery Areas
We deliver to Atlanta, South Fulton, and Metro Atlanta. Additional fees may apply outside these areas.
Delivery Windows
• Meal Prep: Based on indicated selection on ordering form
• Catering: Based on indicated selection on ordering form
• Marketplace: Based on indicated selection on ordering form
Delivery Requirements
Clients must provide accurate addresses, gate codes, and contact information. If we cannot access the location, the order may be left at a safe spot at the client’s expense.
Food Handling
Once delivered, the client assumes responsibility for proper storage, handling, and reheating.
Missed Deliveries
No refunds or credits will be issued for missed deliveries.
Weather & Safety
Deliveries may be delayed or rescheduled due to severe weather or unsafe conditions.
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Fee: Calculated at Georgia state mileage rate ($0.70 per mile)
Travel is billed at the official Georgia mileage reimbursement rate of $0.70 per mile (round‑trip).
This covers mileage, fuel, and staff time for events outside Atlanta.
Overnight accommodations may apply for late‑night or multi‑day events.
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Privacy Policy for 4Twists LLC
Effective Date: 06/22/2022
4Twists LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, submit forms, or use our catering, meal prep, or marketplace services.
Information We Collect
• Personal Information: Name, email, phone number, billing address, delivery address, dietary preferences, event details.
• Payment Information: Processed securely through third‑party providers; we do not store full card details.
• Technical Data: IP address, browser type, device information, cookies.
• Communications: Messages submitted through forms or email.
How We Use Your Information
• Process orders, bookings, and inquiries.
• Deliver catering, meal prep, and marketplace services.
• Communicate updates, confirmations, and promotions.
• Improve our website and customer experience.
• Comply with legal obligations.
Sharing of Information
We do not sell or rent your information. We may share data with:
• Payment processors
• Delivery partners
• Event staff
• Legal authorities when required
Data Security
We use reasonable measures to protect your information, but no system is 100% secure.
Your Rights
You may request access, correction, or deletion of your information.
Contact: savoreatenjoy@4twists.org
Children’s Privacy
We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this policy periodically. Updates will be posted with a new effective date.
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We ensure the catering area is left tidy and cared for. Please note that cleaning beyond the catering space is the responsibility of the client or venue.
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Terms & Conditions for 4Twists LLC
Effective Date: 06/22/2022
Booking & Deposits
• Custom & wedding catering: 60% non‑refundable deposit required. Final payment due 7 days before event.
• All other services (drop‑off, pick‑up, corporate, meal prep, pies, charcuterie, bereavement): Paid in full upon invoice.
Guest Count & Menu Changes
Final guest count and menu selections are due 15 days before the event. Late changes may not be accommodated.
Substitutions
Ingredient availability may require substitutions of equal or greater value.
Service & Setup
Client must provide access to the venue. Additional fees may apply for staffing, rentals, or extended service hours.
Liability
4Twists LLC is not liable for illness or damages resulting from improper handling of food after delivery or service.
Allergies
Clients must disclose allergies in advance. We cannot guarantee an allergen‑free environment.
Force Majeure
We are not responsible for delays or cancellations due to events beyond our control.
Governing Law
These Terms are governed by the laws of the State of Georgia.
Acceptance
By booking with 4Twists LLC, you agree to these Terms.
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Allergy & Food Safety Disclaimer
4Twists LLC prepares food in a kitchen that may contain dairy, eggs, wheat, soy, nuts, shellfish, and gluten. While we take precautions, we cannot guarantee the absence of cross‑contamination.
Clients are responsible for informing guests of potential allergens.
4Twists LLC is not liable for allergic reactions or food sensitivities.
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Email: savoreatenjoy@4twists.org
Service Area: Atlanta, South Fulton, Metro ATL
Hours: Mon–Fri: 9 AM – 6 PM | Sat–Sun: Events Only