We believe clarity is part of good hospitality. Here’s what you might want to know before booking or ordering.

  • Where can I find the menu’s , prices and other details ?

    • Locate “Our Services” in the menu bar, the dropdown options are listed for easy navigation.

    How far in advance should I book?

    We recommend booking 2–4 weeks in advance for most events. However, we understand that life happens. If you're working with a shorter timeline, don’t hesitate to reach out, we’ll do our best to accommodate with care, flexibility, and clear communication. .

    What areas do you serve?

    4 TWISTS serves all areas. Events located outside a 45-minute radius of Atlanta, Ga. will incur a travel fee.

    What forms of payment do you accept?

    All major credit and debit cards are accepted. I use a secure payment system—taxes and processing fees are applied and clearly listed on your invoice and catering contract.

    Do you offer payment plans or sliding scale options?

    No payment plans are offered at this time.

    Can I schedule a consultation before booking?

    Yes.

    🔸 Emergencies

    We’re human too. If you’re facing an emergency, reach out—we’ll do our best to work with you.

    How do I cancel my order?
    Scroll to the bottom of any page , and click “Update my order”.

  • Can I reschedule my event?

    Yes.

    Rescheduling is only permitted with at least 10 business days’ notice. Requests made after that window will not be accepted.

    New dates depend on availability.

    Is there a rescheduling fee?

    A $100 rescheduling fee applies if the request is made within 10 business days of your event.

    All Full Service Catering requests require a brief consultation.

    What’s Included with Catering Orders:

    • Serving Utensils Tongs, spoons, and ladles provided for each dish.

    • Food Labels & Signage; Clear labeling for each dish, including allergen and dietary notes.

    • Delivery within metro Atlanta (For events beyond a 45-minute radius of Atlanta, a travel fee will be added.)

    • Sweet tea and lemonade are included with all buffet-style packages. Additional beverages available upon request.

    Optional Add-Ons:

    Infused waters (e.g., cucumber mint, citrus berry)

    Sparkling water

    (Non- Alcoholic) Seasonal punch or mocktail

    All beverage upgrades are priced per guest or per gallon.

    For drop-off events, beverages are served in kraft-style insulated boxes that help keep beverages cold.

    Optional Rentals (Full Service Only):

    • Chafing Dishes (with fuel) Keeps hot items warm throughout service.

    Note to Clients:

    Rental items are optional and priced separately. Full service is required when rentals are selected to ensure safe, professional cleanup.

    Do you have Pick-up as an option for catering orders?

    • Yes, at your requested time, the three pick-up points are: Publix at Sandtown Crossing

      Publix Super Market at Moores Mill Center

      Publix Super Market at Howell Mill

    What is your deposit policy?

    A 60% deposit is required at the time of booking a catering package to reserve your date and begin planning your event. The remaining balance is due 7 days prior, including weekends.

    Drop‑off catering packages must be paid in full upon receipt of invoice.

  • Cancellation Timeline

    • 30 business days before event: Refund minus 25% of deposit.

    • 15 business days: Partial refund; 50% of deposit retained

    • 7 business days: No refund of deposit

    • Less than 7 business days: No refund of deposit or service.

  • What are the pick-up options for pie orders?

    • Weekday pickups are available: 

      Tuesday @ Publix at Sandtown Crossing

      Thursday @ Publix Super Market at Moore's Mill Center

      Friday @ Publix Super Market at Howell Mill

      Weekend Pick is available 

      Saturday @ Publix at Sandtown Crossing

    How far in advance should I place my order?

    At least 72 hours. For large or holiday orders, earlier is better.

  • For all Pie Orders, A 10-minute grace period applies for Pickup of orders.

    After ten minutes from order time, orders are cancelled and non-refundable.

    We understand that life happens. If you need to cancel your pie order, please review the following guidelines:

    🔸 Cancellation Window

    Cancellations must be submitted at least 72 hours before your scheduled pickup or delivery. This allows us to adjust prep schedules and minimize food waste.

    Refunds & Credits

    • 50% Partial credit will be honored, if cancellation is made 72 hours in advance.

    • No refunds or credits will be issued for same-day cancellations or missed pickups.

    • All meals are single-portion unless otherwise requested.

    • Family Meal Prep Package: Meals are packaged with care, using a mix of platters and individual servings.

    • Pricing includes labor, packaging, and standard ingredients.

    • Premium proteins, custom menus, or organic sourcing may increase cost.

    Monthly Menu for Meals Prep Packages are released on the 1st day of the month.

    We offer weekly and monthly meal prep packages.

    • If you'd prefer to build your own menu from scratch, you're welcome to do so. Custom planning and ingredient sourcing may incur additional fees.  

    What are the pick up times for Meal Prep packages:

    Sunday’s @ Publix at Sandtown Crossing from 12pm-1:30pm, 3pm-4pm, and 6:30pm.

    Monday @ Publix Super Market at Moores Mill Center from 6pm-7pm.
    Friday @ Publix Super Market at Howell Mill from 6pm-7pm.

    Pick-up Cancellation:

    There is 10-minute grace period applies. After that, orders are cancelled and non-refundable.

    What’s included in your meal prep service?

    Each package includes custom menu planning, ingredient prep, cooking, and packaging. Meals are delivered ready to reheat and enjoy.

    Do you accommodate dietary restrictions?

    Yes. I offer allergen-aware options and accommodate common dietary needs.

    Do you offer postpartum or senior citizen friendly meals?

    Yes. I offer gentle, nourishing meals tailored to postpartum recovery and senior wellness. These can include soft textures, anti-inflammatory ingredients, and balanced nutrition.

    Do you offer family-style or bulk meal options?

    Yes—family-style trays and bulk portions are available for larger households or care settings.

  • We understand that life happens. If you need to cancel your meal prep order, please review the following guidelines:

    🔸 Cancellation Window

    Cancellations must be submitted at least 72 hours before your scheduled pickup or delivery. This allows us to adjust prep schedules and minimize food waste.

    Refunds & Credits

    • 50% Partial credit will be honored, if cancellation is made 72 hours in advance.

    • No refunds or credits will be issued for same-day cancellations or missed pickups.

  • Fee: Calculated at Georgia state mileage rate ($0.70 per mile)

    Travel is billed at the official Georgia mileage reimbursement rate of $0.70 per mile (round‑trip).

    This covers mileage, fuel, and staff time for events outside Atlanta.

    Overnight accommodations may apply for late‑night or multi‑day events.

  • We ensure the catering area is left tidy and cared for. Please note that cleaning beyond the catering space is the responsibility of the client or venue.

  • To keep your celebration uniquely yours, we do not provide:

    • Tableware (plates, bowls)

    • Cups or glassware

    • Ice

    • Napkins

    • Eating utensils (forks, knives, spoons)

    • Table linens or décor (cloths, runners, centerpieces)

    • Furniture (tables, chairs)

    • Condiments or seasonings (unless included in menu items)

    • Cleanup services (trash removal, dishwashing, bussing)